I regularly have to fumble with the 600 different remotes that clutter my coffee table, because my hubby, who is a computer integrations specialist with a Bachelor's in Computer Science, hasn't been able to figure out the Harmon-Kardon "universal remote" universal. As a consequence, he hasn't been able to get the single spaceship-sized Harmon-Kardon remote to control these various components in our many-vendor home entertainment system:
- Harmon Kardon Universal Receiver
- Sony CD jukebox,
- Toshiba DVD player,
- Sony Playstation 2,
- Panasonic VCR,
- Hitachi HDTV
- Bell ExpressVu PVR satellite system
Therfore, I really do agree with Jakob Nielsen's take on inferior usability in consumer products.
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