Monday, March 15, 2004

:: Usable technology ::

I regularly have to fumble with the 600 different remotes that clutter my coffee table, because my hubby, who is a computer integrations specialist with a Bachelor's in Computer Science, hasn't been able to figure out the Harmon-Kardon "universal remote" universal. As a consequence, he hasn't been able to get the single spaceship-sized Harmon-Kardon remote to control these various components in our many-vendor home entertainment system:
  • Harmon Kardon Universal Receiver
  • Sony CD jukebox,
  • Toshiba DVD player,
  • Sony Playstation 2,
  • Panasonic VCR,
  • Hitachi HDTV
  • Bell ExpressVu PVR satellite system

Therfore, I really do agree with Jakob Nielsen's take on inferior usability in consumer products.

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